MicroConf Tactics: The Real Reason SaaS Customers Cancel (here's how to fix it)

July 29, 2026 00:12:27
MicroConf Tactics: The Real Reason SaaS Customers Cancel (here's how to fix it)
MicroConf On Air
MicroConf Tactics: The Real Reason SaaS Customers Cancel (here's how to fix it)

Jul 29 2026 | 00:12:27

/

Show Notes

Every time a customer cancels, you tell yourself a story about why.

Most of the time, that story is wrong.

Rob Walling break down the biggest churn patterns I’ve seen kill SaaS companies and how to figure out which ones you can actually fix.

Links from the Pod

Subscribe to the Rob Walling YouTube Channel

Watch this video on YouTube

The SaaS Playbook, Free Sample Chapter

TinySeed Accelerator

Other Episodes

Episode

January 28, 2026 00:11:04
Episode Cover

There’s ONLY 5 Ways to Use AI in SaaS (prove me wrong)

Every founder is asking the same question: “Am I falling behind on AI?” In this video, Rob Walling breaks down the five ways startups...

Listen

Episode 29

July 30, 2020 00:32:44
Episode Cover

Episode 29: Founder Spotlights with Edwin Williams and Tony Chan

http://microconfonair.com Today, we're joined by MicroConf Connect members Edwin Williams, Founder of ZenHammer, and Tony Chan, Founder of CloudForecast. If you want to be...

Listen

Episode 0

November 04, 2021 00:17:22
Episode Cover

Bonus Episode: The 2021 TinySeed Batch Announcement

TinySeed, MicroConf's venture fund and SaaS accelerator, is launching their Fall 2021 accelerator batch this week.

Listen