You should be scripting your sales calls the same way you script a webinar or presentation. Reinventing the wheel every time you get on a call with your customers is less efficient than creating a standardized set of responses and direction for the call. John Ndege has launched a number of profitable businesses, but has taken a turn to teaching solid sales strategies.
Any SaaS founder can tell you that implementing feature requests can be a major drain on their resources. But they are a great way...